Protecting Our Customers Against COVID-19
We are going above and beyond to keep you and
your family safe.
A message to our customers regarding coronavirus (COVID 19)
For over 20 years, HomePro has been focused on keeping families safe. With the impact of COVID-19 changing by the day, HomePro wants to ensure you we are continuing to watch this developing situation and are taking steps to continue to provide you with the highest level of service as this pandemic continues to evolve. With HomePro being an essential business, we have created a business continuity plan that addresses both availability and response, including:
Limiting non-essential travel for HomePro employees
Ensuring all technicians have and use proper sanitizing products to protect themselves you, and your homes, as supplies allow.
Establishing remote work procedures, where available
Separating our workforce to minimize risk of exposure
How are we protecting your home?
All of our sales and service employees are following the CDC’s hygiene practices and recommendations.
We have asked all technicians to maintain social distance from our customers, and to avoid shaking hands to help slow the spread. We are also asking all technicians to wipe down their work areas after arriving, and before leaving each home.
We are committed to providing a sanitary and safe working environment. Our technicians will come prepared with the correct attire and precautionary equipment as recommended by the CDC, this will include protective footwear, gloves, and sanitizing products to maintain cleanliness, as supplies allow. The CDC is not recommending masks in their guidelines, and we have asked our technicians to follow this guidance to help reduce the shortage at hospitals and other medical facilities.
How are we protecting our customers?
In addition, we are taking the following steps to ensure the safety of our customers during service and installation technician visits.
Technicians may ask you if anyone in your household has had flu-like symptoms in the past four days
Technicians will have hand sanitizer and disinfectant wipes on their vehicle, as available
Technicians will disinfect their iPad and phone before and after every appointment
Technicians will maintain a 6-foot distance after knocking on, or ringing a customer’s doorbell
Maintain a 6-foot distance with anyone at the home
We will regularly monitor updates from the CDC and local, state and federal governments and change our business practices as needed. We’ll continue to stay watchful of the situation and keep you informed as we overcome these challenges.